If you need assistance using LAVA or help reviewing your LAVA model, our support team is here to help. You’ll be connected with a licensed professional engineer who understands both the software and structural engineering practice.
How to Reach Us
You can contact our support team by email or phone:
Email: Support@cbs2llc.com
Phone: 949-800-8961
When you reach out, please include a brief description of your question or issue. If possible, attach your LAVA model file so we can review it directly.
Business Hours:
Monday through Friday, 8:00 AM – 5:00 PM (Pacific Time)
What We Can Help With
Guidance on using LAVA features and tools
Assistance interpreting results or model behavior
Troubleshooting errors or unexpected performance
Best practices for model setup and design workflows
We always respond quickly—typically within four hours or less during business hours.